Technical Support Engineer

Level 2 Support Engineer / 2nd - 3rd Line Support, Onsite Engineer - ITIL, Service Desk, Microsoft, O365

IT Managed Service Provider

Gloucester

Up to £30,000 + Benefits

Our client, an MSP based in Gloucester, currently require a highly motivated, focused and ambitious Onsite Engineer to work in this busy environment and ensure that clients receive exemplary service at all times. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly growing company.

Responsibilities:

  • Responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution
  • Working as part of a team of 2nd and 3rd line engineers ensuring high service availability
  • Manage own ticket queue and monitor incidents to resolution
  • Work within strict SLA timeframes and manage escalation of incidents within defined timelines
  • To escalate any 3rd line tickets in a timely manner ensure issues are resolved within the agreed SLA
  • Ensure work is completed in line with KPI targets and personal objectives

Level 2 Support Engineer / 2nd - 3rd Line Support, Onsite Engineer - ITIL, Service Desk, Microsoft, O365

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