Up to £70,000 + Car Allowance + 20% Bonus + Benefits
Based remotely with client site in Buckinghamshire and clients UK wide
Our client, a fast growing business communications provider, is currently looking for a Contact Centre Solutions Consultant to join them on a permanent basis. As a Cloud Solution Consultant, you will be responsible for working as part of the Cloud Consultancy Team, aligned to both new business opportunities and working with the existing customer base. You will provide support the Enterprise Sales Team (new business) and the Client Directors (existing customer base).
Design and Implement scalable, high-performance, high-availability public, private and hybrid cloud environments though Google's Cloud Platform
Act as the subject matter expert on cloud technologies
Implement scalable solutions and manage customer technical engagement and evolution
Plan, define, develop, and execute high level and low-level cloud designs
Drive value through governance, KPI's and SLA's
Deliver high level design documents for UCaaS, CCaaS, Cloud solutions
Manage and establish cloud and contact centre discovery sessions through monitoring environments, interviewing key stakeholders and teams
Skill set required:
Significant hands-on experience
Ability to work in a fast paced environment
Customer / client facing experience
Google Cloud Certified (Professional Cloud Architect) OR has several years of experience
Deep understanding of CX - Contact Centre, and UCaaS technologies
Ideally Mitel MiVoice Business and MiContact Centre Business experience
Expert knowledge in GCP, Azure, SaaS, IaaS, UCaaS, CCaaS, SIP, Cloud, IoT and VoIP
Strong knowledge of other cloud and adjacent technologies
This is a fantastic opportunity to join a forward thinking organisation at the heart of contact centre technology, with a significant portfolio or clients. The role will be suitable for someone experienced, as well as someone who is eager to learn and progress within the role.
Fuse Recruitment Limited is a limited company registered in England and Wales with company number 07411618. Registered address First Floor, Clifton Down House, 54a Whiteladies Road, Clifton, Bristol BS8 2NH.