Contact Centre Solutions Consultant

  • Buckinghamshire, England
  • Permanent
  • £55000 - £70000 per annum + Cash car allowance + Bonus + Benefits
  • MRCG_DBD

Contact Centre Solutions Consultant

Contact Centre Solutions - Unified Communications - Cloud, UCaaS, CCaaS, Mitel

Up to £70,000 + Car Allowance + 20% Bonus + Benefits

Based remotely with client site in Buckinghamshire and clients UK wide

Our client, a fast growing business communications provider, is currently looking for a Contact Centre Solutions Consultant to join them on a permanent basis. As a Cloud Solution Consultant, you will be responsible for working as part of the Cloud Consultancy Team, aligned to both new business opportunities and working with the existing customer base. You will provide support the Enterprise Sales Team (new business) and the Client Directors (existing customer base).

Role Responsibilities:

  • Design and Implement scalable, high-performance, high-availability public, private and hybrid cloud environments though Google's Cloud Platform
  • Act as the subject matter expert on cloud technologies
  • Implement scalable solutions and manage customer technical engagement and evolution
  • Plan, define, develop, and execute high level and low-level cloud designs
  • Drive value through governance, KPI's and SLA's
  • Deliver high level design documents for UCaaS, CCaaS, Cloud solutions
  • Manage and establish cloud and contact centre discovery sessions through monitoring environments, interviewing key stakeholders and teams

Skill set required:

  • Significant hands-on experience
  • Ability to work in a fast paced environment
  • Customer / client facing experience
  • Google Cloud Certified (Professional Cloud Architect) OR has several years of experience
  • Deep understanding of CX - Contact Centre, and UCaaS technologies
  • Ideally Mitel MiVoice Business and MiContact Centre Business experience
  • Expert knowledge in GCP, Azure, SaaS, IaaS, UCaaS, CCaaS, SIP, Cloud, IoT and VoIP
  • Strong knowledge of other cloud and adjacent technologies

This is a fantastic opportunity to join a forward thinking organisation at the heart of contact centre technology, with a significant portfolio or clients. The role will be suitable for someone experienced, as well as someone who is eager to learn and progress within the role.

Contact Centre Solutions Consultant

Contact Centre Solutions - Unified Communications - Cloud, UCaaS, CCaaS, Mitel

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